Support Policy Page

At Motherland Stores, we prioritize providing exceptional customer support to ensure a seamless experience for our users. This Support Policy outlines how we assist and address your concerns.

1. Support Channels

Users with registered accounts can create support tickets directly from their dashboards. This feature allows for efficient communication and tracking of your inquiries.

2. Response Time

We strive to respond to support tickets and emails within 2 business days. Please note that response times may vary based on the volume of inquiries.

3. Ticket Status Updates

You can track the status of your support tickets in real time through your customer dashboard. Updates, resolutions, and additional information will be communicated through the ticketing system.

4. Ticket Resolution

Our support team is committed to resolving your issues promptly and efficiently. If additional information is required, we may reach out to you through the ticketing system.

5. Escalation Process

If you are unsatisfied with the resolution provided, you have the option to escalate your ticket. Our support team will review the case and work towards a satisfactory resolution.

6. Contact Us

If you have any questions or concerns about our support services, please feel free to contact our support team at info@motherlandstores.co.uk or +44 7470 549493.

We appreciate your trust in  Motherland Stores, and our dedicated support team is here to assist you throughout your journey with our products. Thank you for choosing us!